Refund policy

Last Updated on (20th May), 2025

SKINNY SECRETS PRIVATE LIMITED believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 6-8 days of receiving the product (instead of placing the order). However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.


• SKINNY SECRETS PRIVATE LIMITED accepts for refund/replacement if the customer establishes that the quality of the product delivered is not good.


• In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 6-8 days of receipt of the products, and the packaging must remain untampered.


• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 6-8 days of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.


• In case of any refunds approved by SKINNY SECRETS PRIVATE LIMITED, it’ll take 6-8 days for the refund to be processed to the end customer.

For more details, visit: Skin Garden Store