Privacy policy
PRIVACY POLICY – SKIN GARDEN
Last Updated: [09.06.2025]
Skinny Secrets Private Limited, having its office at Plot No 10, Door No 34, Valasaravakkam, Veerappa Nagar, Alwar Thirunagar, Chennai, Tamil Nadu, 600087 (hereinafter referred to as “We”/ “Us”/ “Our”), on behalf of itself and its affiliates/group companies under the brand ‘Skin Garden’, operates the website [www.skingardenstore.com] (hereinafter referred to as “Website”).
This Privacy Policy (hereinafter referred to as “Policy”), helps the registered users and other unregistered users (“User”/ “You”/ “Your”) in purchasing the Products listed on the Website and using/accessing the Website, the Services therein, and other related applications, as the case may be and to understand the type of information collected, the purpose for which the information is collected; how the information is used; the intended recipients of such information; when it might be disclosed and how You can control the collection, correction and/or deletion of Your information; and how the information is protected to the extent applicable to the respective users. We take protection and proper use of Your information seriously and are committed to protecting such information in Our possession. We advise You to read this Policy carefully prior to Your access of the Website, purchase the Products, use of Services, or creation of an Account on the Website, as the case may be. If You do not agree to this Policy, please do not access Our Website, purchase Our Products, use Our Services, or create an Account in Our Website. In addition to this Privacy Policy, You shall also be bound by the Terms of Use available at [www.skingardenstore.com/policies/terms-of-service].
If We learn that We have collected the Personal Information (defined below) from an user who is under the age of 18 that was not provided under the supervision and consent of the minor’s parents or guardians, We will promptly delete such information. If You believe that We have collected Personal Information from someone under the age of 18, please contact us at [9003962633].
This Policy is published and shall be construed to be in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 (“SPDI Rules”) and other applicable laws that require publishing of the privacy notice for collection, usage, storage, disclosure and transfer of sensitive personal data or information to the extent We collect and process the personal information as a business and/or service provider.
Any capitalized terms used herein without definition shall have the meanings assigned to them in Our Terms of Use.
1. INFORMATION COLLECTED BY US
When You access Our Website or create an Account with Us or and/or use the Services and purchase the Products provided by Us, We shall collect certain information from You, the details of which are provided hereinafter. The categories and sources of the Information collected by Us are as follows:
a. Personal Information:
Any Information that relates to You as a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying You and any further information, including, without limitation, provided by You to Us when You submit the enquiry through the Website or when You subscribe for any of Our Services/Website by signing-up, as the case may be, such as:
i. Your name,
ii. Your address,
iii. Your mobile number,
iv. Your email address,
v. Any other identifiers and any other sensitive/personal information as defined under the SPDI Rules as amended from time to time and such other data privacy laws whether now in force or in future, shall be collectively referred as (collectively referred as “Personal Information”).
b. Usage Information:
Any information that is not Personal Information, but information collected in relation to Your use of the Website or information required for the proper functioning and development of Website, including, without limitation: (i) time, date and extent of Your usage of the Website; (ii) Your usage and search history within the Website, (iii) device keyboard settings; (iv) time zone, language, screen resolution, and other usage preferences You select when using the Website; (v) the URL or advertisement that may have directed You to the Website; (vi) history of use of Services and purchase of Products by You; (vii) other device and Website access information viz Your IP address, operating system, browser type, referring/exit pages, and other unique device identifiers, as well as Your push notification token.
c. Behavioral Information:
We shall collect information which is connected with Your activity on the Website across all Your devices using Your email , as well as Services and Products that You search, and opt-ins and communication preferences.
d. Cookies:
We and Our service providers and business partners use cookies and other similar technologies (e.g. web beacons, flash cookies, etc.) (“Cookies”) to automatically collect information, measure and analyze which web pages and advertisements You click on and how You use the Website, enhance Your experience using the Website, improve the Website, provide You with advertising on the Website and elsewhere across Your devices, and measure the effectiveness of advertisements. Cookies enable the Website to provide certain features and functionality. Web beacons are very small images or small pieces of data embedded in images, also known as “pixel tags” or “clear GIFs,” that can recognize Cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from Your computer or device.
e. Transaction and Payment Information:
We through our authorised payment gateway solution providers, collect information such as billing address, credit/debit card number, its expiration date or any other payment instrument details and transaction details or any other third-party payment information of the users.
f. Device Information:
We collect information about computers, phones, and other connected devices with a web connection and the presence of Our Website and Services and integrate this information with the various devices You use. This information includes: device features such as information about operating system, hardware and software versions, battery status, signal availability, available storage space, browser type, app or file names and types, and plug-ins, device activities such as information about the activity and behavior of the device, for example in the background or in front of a window or with mouse movements (which help to distinguish humans from boats), unique identifiers, device ID, games, apps, or accounts You use, bluetooth signals and information about nearby WiFi access points, beacons and cell towers, Information that We are permitted to collect by turning on access in device configuration, as well as providing access to GPS location, camera or photo, information such as Your mobile operator's name or ISP, language, time zone, mobile phone number, IP address, connection speed, and other devices near Your device or on the network so that We can help You with the streaming of the Services on Your device.
g. Third party Information
Information about You that We may receive from third parties services, such as advertising partners, data providers, Sellers and analytics providers.
2. USAGE OF YOUR INFORMATION
a. As explained below, We use Your information to improve, support and administer the Website, to allow You to use its functionalities, and to fulfill and enforce Our Terms of Use. We may also use Your information to, among other things, show You suggestions, promote the Website, and customize Your ad experience.
b. We use the information We collect:
i. to fulfill requests for Services, Website functionality, support and information for internal operations, quality assurance purposes, including troubleshooting, data analysis, testing, research, statistical, and survey purposes and to solicit user’s feedback;
ii. for the purpose of invoicing and billing
iii. to notify about updates of our services
iv. to gather feedback about our services
v. to prove Your identity in order to use certain features,
vi. to improve and develop Our Website and conduct service development;
vii. to maintain security and help Us detect abuse, fraud, and illegal activity on the Website;
viii. to understand how You use the Website, including across Your devices;
ix. to send promotional materials from Us or on behalf of Our affiliates and trusted third parties;
x. to measure and understand the effectiveness of the advertising We serve to You and others and to deliver advertising;
xi. for any other purposes disclosed to You at the time We collect Your information or pursuant to Your consent.
c. However, If You have given us Your information, We shall use all the data collected to: (i) contact You for taking service feedback and (ii) process payment instructions including those through independent third party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.
d. We shall not sell or rent Your Personal Information to anyone, for any reason, at any time. However, We will be sharing Your Personal Information with Our affiliates and business partners. We assure that We will always seek Your consent to process certain types of information where it is legally required to do so.
e. We set Google Analytics cookies to help improve Our Website by collecting and reporting information on how you use our Website. The cookies collect information in a way that does not directly identify anyone. We also set cookies to collect information that is used either in aggregate form to help Us understand how Our Website are being used to help customise the Website for You. We are in compliance with Google Analytics terms and conditions.
3. SHARING YOUR INFORMATION
We want You to be aware of the circumstances under which and with whom We might divulge the data we gather for business purposes. Your information might be shared with others in the following ways:
a. Legal Reasons:
We may disclose any of the information We collect to respond to summons, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety, and security of Us, the Website, Our affiliates, Users, or the public. We may also share any of the information We collect to enforce any terms applicable to the Website, to exercise or defend any legal claims, and comply with any applicable laws.
b. Sale, Merger, or Other Business Transfer:
We may share all of the information We collect in connection with a substantial corporate transaction, such as the sale of a Website, a merger, consolidation, asset sales, or in the unlikely event of bankruptcy.
c. Service Providers, Business Partners:
We share the categories of Personal information listed above with service providers and business partners to help Us perform business operations and for business purposes, including research, payment processing and transaction fulfillment, database maintenance, technology services, deliveries, sending communications, advertising, analytics, measurement, data storage and hosting, disaster recovery, search engine optimization, marketing, and data processing. These service providers and business partners may include payment processors and transaction fulfillment providers, who may receive the information You choose to provide, the information We obtain from other sources, and the information We collect automatically.
d. Third Parties:
We may share aggregated usage information and may otherwise disclose non-Personal Information that We collect to third parties. However, We will share Your Personal Information with third parties only in the ways and for the purposes that are described in this Policy, including as set forth below.
i. We may use third parties to outsource one or more aspects of Our business and/or Website operations (such as email or customer service functions, web analytics, maintenance), in which case, We may provide Your Personal Information to such third parties in connection with the performance of such activities. Such third parties will only use Your Personal Information to the extent necessary to perform their functions and will be contractually bound to process Your Personal Information only on Our behalf and in compliance with Our requests.
ii. We will also share Your information with any member, subsidiary, parent or affiliate of Our corporate group, to assist in the improvement and optimization of the Website, in order to prevent illegal uses, increase user numbers, development, engineering and analysis of information or for Our internal business purposes.
iii. In the unlikely event of Our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, We may not be able to control how Your Personal Information is treated, transferred, or used.
We shall seek Your prior consent in the event where We disclose Your Personal Information to the third parties for any purposes other than mentioned under this policy.
4. YOUR RIGHTS
a. In certain circumstances, You have the right to access the Personal Information that We hold about You and to correct, update, or request deletion of Your Personal Information. Prior to the fulfilment of Your request concerning Your Personal Information, We will ask You to verify Your identity before We can act upon Your request. You have the following rights:
i. The right to request proper rectification, removal, or restriction of Your Personal Information;
ii. The right to require free of charge (1) confirmation of whether We process Your Personal Information and (2) access to a copy of the Personal Information retained;
iii. The right to take legal actions in relation to any breach of Your rights regarding the processing of the Personal Information, as well as to lodge complaints before the competent data protection regulators.
iv. The right not to be subject to any automatic individual decisions which produces legal effects on You or similarly significantly affects You;
v. Where the processing of Your Personal Information is based on Your consent, the right to withdraw Your consent at any time without impact to data processing activities that have taken place before such withdrawal or to any other existing legal justification of the processing activity in question;
vi. Where processing of Your Personal Information is either based on Your consent or necessary for the performance of a contract with You and processing is carried out by automated means, the right to receive the Personal Information concerning You in a structured, commonly used, and machine-readable format or to have Your Personal Information transmitted directly to another company, where technically feasible (data portability);
b. As far as We process Your Personal Information on the basis of Our legitimate interests, You can object to processing at any time. You can find a detailed description of Our processing activities and the legal basis in the clauses above. If You object to such processing, We ask You to state the grounds of Your objection in order for Us to examine the processing of Your Personal Information and decide whether to adjust the processing accordingly.
5. SECURITY
a. We follow generally accepted standards to protect the Personal Information submitted to Us, both during transmission and once We receive it. Since no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, We cannot guarantee its absolute security. If You have any questions about security on Our Website, You can contact Us at [9003962633].
b. We use a combination of firewalls, encryption techniques and authentication procedures, among others, to maintain the security of Your online session and to protect Our online accounts and systems from unauthorized access.
c. When You register for the Service, We require a password from You for Your privacy. We transmit Your login ID via email to You.
d. Our servers are in secure facilities where access requires multiple levels of authentication, including an identity card and biometrics recognition procedures. Security personnel monitor the facilities 7 days a week, 24 hours a day.
e. Our databases are protected from general employee access both physically and logically. We encrypt Your Service password so that Your password cannot be recovered, even by Us. All backup drives and tapes also are encrypted.
f. We enforce physical access controls to areas where Your Personal Information is stored or processed. We permit only authorized employees who are trained in the proper handling of customer information, to have access to aforesaid Personal Information.
g. We shall also instruct all Our service providers, business partners, consultants, employees, advisors given access Your Personal Information to maintain confidentiality and to refrain from making unauthorized copies of it and from commercially exploiting it. We shall maintain appropriate written agreements with its employees, consultants, who receive, or have access to, Your Personal Information to maintain the confidentiality of the Personal Information.
6. STORAGE AND TRANSFER OF INFORMATION
a. We make no representation or warranty with respect to any duty to permanently store any information You may provide or that We otherwise collect about You except as required by the laws in India.
b. We strive to keep Our processing activities with respect to Your Personal Information as limited as possible. In the absence of specific retention periods set out in this Policy, Your Personal Information will be retained only for as long as We need it to fulfil the purpose for which We have collected it and, if applicable, as long as required by statutory retention requirements. Typically, this means We retain Your Personal Information for as long as Your Account is active and for up to 180 days following deletion of Your Account. Please note that statutory storage obligations or the need for legal actions that may arise from misconduct within the Website can lead to a longer retention of Your Personal Information. By using the Website and providing Us with information (including Personal Information), You waive any claims that may arise under Your own or any other local or national laws, rules or regulations or international treaties. This Policy applies to Your information for as long as Your information is in Our possession, even if You terminate or discontinue Your use of the Website.
c. In the event that We undergo re-organization, are sold to, or merged with a third party, or sell all or substantially all of Our assets, any Personal Information We hold about You may be transferred to that re-organized entity or third party in compliance with applicable law.
d. In the unlikely event of Our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, We may not be able to control how Your Personal Information is treated, transferred, or used.
7. LINK TO THIRD PARTY WEBSITES
The Website may include links to other websites, mobile applications, or services (“Third Party Sites”), whose privacy practices may differ from those set forth herein. Such links are not an endorsement by Us of those third-party Sites and/or the products or services they offer. If You visit Third Party Sites or submit Information to any of those Third-Party Sites, Your visit and Information is governed by their privacy policy. We encourage You to carefully read the privacy policy of any Third-Party Site You visit, as it may differ substantially from that of this Policy. We make no representations or warranties with respect to, nor are We responsible for the privacy policies of, any Third-Party Sites. If You decide to click on any such links or access any Third- Party Sites appearing on the Website, You do so at Your own risk.
8. INTIMATION BY YOU REGARDING CHANGE IN PERSONAL INFORMATION
If Your Personal Information provided to Us when You had registered yourself in Our Website changes, You must update it as soon as possible.
To review and update Your Personal Information by sending an email to [contact@skingardenstore.com].
9. EMAIL NOTIFICATIONS AND OPT-OUT
By accepting the Terms of Use and this Policy, You expressly agree that We may use Your information to contact You by email in order to deliver You information that is relevant to Your use of the Website such as administrative notices, product/service enhancements or “newsletters”, or that, in some cases, is targeted to Your interests, such as information about Service/functionalities offerings that We believe You may be interested in learning more about. In the event of an intellectual property claim, we may transfer your contact details with the claimant for contacting You to resolve the infringement claim directly with You. You may choose to stop receiving these email communications from Us by following the “unsubscribe” instructions included in such communications if available or by sending an email to [contact@skingardenstore.com]. If a third-party vendor provides such newsletters, You may unsubscribe in accordance with the instructions provided by such third party. If You are having problems unsubscribing, please contact us at [9003962633] (and You will be removed within seven (7) business days.
10. CONFIDENTIALITY OF YOUR LOGIN ID AND PASSWORD
You are responsible for maintaining the security of Your login ID and Password and must not provide these credentials to any third party. If You believe that they have been stolen or been made known to others, You must contact Us immediately at [9003962633]. We are not responsible if someone else accesses Your account through the login credential they have obtained from You or through a violation by You of this Policy or the Our Terms of Use. If You have any security related concern, please contact Us at [9003962633]. We will work closely with You to ensure a rapid and personal response to Your concerns.
11. CHANGES TO POLICY
We may update this Policy from time to time. When We update the Policy, We will notify You by updating the “Last Updated” date at the top of this Policy and posting the new Policy and providing any other notice required by applicable laws. We recommend that You review the Policy each time You visit the Website to stay informed of Our privacy practices.
12. COMPLAINTS, GRIEVANCES AND QUERIES
In the event that You wish to make a complaint or request concerning Your Personal Information or Our privacy practices, or have or grievances questions, concerns, or comments about this Policy, please contact Support desk in the first instance at [9003962633] and We will endeavor to deal with Your request as soon as possible. For Escalations, please write to Us at [9003962633], all inquiries and complaints shall be investigated promptly and in an unbiased manner.